Messages posted by: bmckeon

Does Mango support sending a shoulder tap to a remote device to get it to report in? We would want to use SMS or UDP to tap the device.

I don't think that's what users are looking for. I think what we are looking for is a means to have the time stamp for reports from machines (data sources) to be local to the device. For example, if we have generators being monitored all over the country - across 4 time zones - it would be desired to have the event time of each event report received from the device (data source) logged as the time zone of the device itself and not the server.

Attached is a sample of where this might be placed in the device config.

Can we do this ourselves by editing the Java email templates?

I want to be able to send email alerts but do NOT want users to have to go to the portal to acknowledge alarms. They don't care about that - they just want to get emails when something changes.

When I set the data source point event detector is set to an Alarm level of NONE - it does not allow me to create an event handler. When I set it to anything other than none - I have to deal with a list of events that need acknowledgement.

How do I set this up the way I want it?

Thanks in advance to anyone for help...

Did anyone answer this question?

what ever happened with this issue?
did we ever come up with a way to auto-ack alarms when they go inactive?

along those lines....
is there a way to turn off the ack requirement altogether?
i want to get emails but i don;t want to have to go to the web to ack alarms.
emails are enough.

Is there a way to disable the HTML formatted email alerts and send just plain text emails? The system settings page does not seem to provide this feature.

Thanks.

Can you point us to a resource that provides more in depth info into how we can use RegEx?

I have some questions about the support for these non-traditional machine oriented protocols.

1 – SNMP
What version and message type to does Mango support?
Does it support ASCII or Variable Bind trap messages?

2 – SQL
Can someone elaborate on this?
What is meant by SQL as a ‘protocol’?

3 – HTTP
We normally use HTTP as a transport - it's not really a protocol.
Can someone help explain how we could use HTTP?
Do we post data to an HTTP receiver as ordered pairs?

4 – POP3
We gather this means that we can send emails to the portal and the portal retrieves the email via POP3? Is that correct?
What sort of message parsing rules are available?
Do we have to send the email in a structured format?

Thanks in advance for the help.